​

​

Refund, Return & Cancellation Policy

Last Updated: August 20, 2026

At Berries & Books, we want families to feel confident when registering for our programs and purchasing products.

​

Educational Programs & Memberships

Program and membership payments are generally non-refundable once a child is registered. 

If you need to cancel a recurring program or membership, please submit your cancellation request before your next scheduled billing date. Cancellation requests should be submitted through info@berriesandbooks.com.

Cancellation does not qualify for a refund for a payment that has already been processed.

​

Special Events

Event registrations are generally non-refundable.

If you are unable to attend, you may contact us as soon as possible to determine whether a transfer to another available session, credit, or other accommodation is possible. Any accommodation is subject to availability and is not guaranteed.

​

Physical Products

If Berries & Books offers physical products for purchase, eligible unused and unopened products may be returned within 14 days of delivery unless the product is marked final sale.

Customers are responsible for contacting us by email before sending a return. Items must be returned in their original condition.

Personalized, customized, opened, used, or final-sale items may not be eligible for return.

​

Damaged or Incorrect Orders

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery and include your order information and, when appropriate, photographs of the item.

We will review the issue and, when appropriate, provide a replacement, store credit, or refund.

​

Refund Processing

Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on your bank or payment provider.

​

Questions

For questions about cancellations, returns, or refunds, contact info@berriesandbooks.com.